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SHIPPING & RETURNS

SHIPPING POLICY

At our store, we are committed to delivering your orders quickly and securely. All orders are processed within up to 3 business days after payment confirmation.

We offer a variety of shipping options, allowing you to choose the one that best suits your needs at checkout.

If you have any questions, our customer support team is always available to assist you.

RETURN & EXCHANGE POLICY

At Pureglow London, we want you to feel confident in every purchase. If you are not completely satisfied with your order, we’re here to help.

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Returns
You may request a return within 14 days of receiving your order. To be eligible, items must be unused, unopened, and in their original packaging, in the same condition that you received them.

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Non-returnable items
For hygiene and safety reasons, we cannot accept returns on opened or used cosmetic products, unless the item is faulty or damaged.

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Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact our support team with your order details and photos (if applicable).

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Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a few business days.

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Shipping costs
Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

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How to start a return
To initiate a return or exchange, please contact our customer support team. We will guide you through the process.

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